Matching People and Properties Perfectly

Lisa Shaw · Lettings Valuer and Negotiator

Lisa Shaw - Lettings Valuer and Negotiator

Lisa's experience of property began in residential sales and she has the same strong focus on providing a second to none service to clients as Penny Bayley.

Perhaps not surprising as the two have known each other, and worked together for many years before Bespoke Lettings began.

“We know our approach works” says Lisa, “not least because we have so much repeat business. We quite often have tenants who later become landlords themselves and they come to us to let their properties because they have had a really good experience”

“When I found out Penny was launching Bespoke Lettings, I thought it was a superb opportunity. We have the same background and training. It's great to be back together again and to be part of something which is really special”.

Kym Collins · Inventory Clerk

Kym Collins - Inventory Clerk

Although she had just gained a degree in IT, Kym decided to start her own inventory business so that she could work more flexibly around her family.

She's never looked back, and many of the big property names have been her clients over the past ten years, which is how she came to know Penny and the high standards she sets in dealing with tenants and landlords alike.

“I carry out inspections, check-outs and inventories,” explained Kym, “and I can honestly say that since I've been with Bespoke Lettings, every property I've been to has been kept perfectly.”

Continuing to run her own business alongside the three days a week she spends at Bespoke Lettings, Kym said: “Working in house as part of a team is completely different and I love it. Penny really cares and I think that makes us all want to do that bit extra.”

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Penny Bayley · Director

Penny Bayley - Director

After more than 20 years in the business, including eight years as office and lettings manager in one of the most established names on the high street in Cheshire, Penny knows property inside out.

Penny insists on treating landlords and tenants alike, with her hallmark courtesy, efficiency and professionalism.

“At the end of the day it’s all about listening and building a rapport, really understanding what is important to people, and then making it happen.

At Bespoke Lettings we see everyone we deal with as our client, whether they are landlords or tenants we ensure people have the home, or the lettings income they want”

For landlords and tenants alike, Bespoke Lettings is the total solution: matching people and properties perfectly.

Ryan Astbury · Lettings Administrator

Ryan Astbury - Lettings Administrator

Bespoke Lettings is the first ‘real’ job for office-based Ryan and he's enjoying learning about the business.

“I've always lived locally, so I know the area and my previous studies included the media and photography, both of which have proved useful for my current work.”

He says: “I'd not had any direct experience of property letting before, I don't think I could have better training in how it should be done than working as part of the team at Bespoke Lettings. I really like dealing with all the tenants and landlords and all of the other people involved in this business.

Sharon Robinson · Lettings and Inventory Administrator

Sharon Robinson - Lettings and Inventory Administrator

Having worked in the property industry in the early 80's and then moving to work for an ethical and personal customer service driven bank for many years, I was looking for a career change.

The opportunity of a position came up with Bespoke Lettings and I knew of their reputation for personal customer service. I felt that this was the right company for me as it allows me to use the attributes gained from my previous employers.

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