Matching People and Properties Perfectly

I can only echo the exceptionally positive comments made by other people in relation to their experience of Bespoke Lettings.

When we were considering which letting agency to place our business, we spent a considerable amount of time trawling through websites and even conducting face to face meetings with our shortlisted group of potential letting agencies. The face to face meetings were very informative and it became clear that some agencies appeared to be just in it for the money and seemed to be happy to place 'any old tenant' in a property.

On meeting Penny for the first time it became very clear, immediately, that this was not the philosophy of Bespoke Lettings. We felt that our wishes would be taken into account and that we could trust Penny and the team to work with us. I cannot over emphasise how important the element of trust was in our decision.

Our initial impressions have been wholeheartedly confirmed and we have not been disappointed. Penny and the team are true to their word and it has been an absolute pleasure doing business with them - living up to the company name by providing a truly 'bespoke' arrangement and allowing flexibility within the agreement we signed.

Thank you, Penny.

Ian and Jill

That's service for you. I have to say you've provided the best service I've ever come across in renting. You've made it all easy and I've always been informed.


Without reservation, we feel that Bespoke Lettings of Crewe provide an excellent service. In our opinion, Penny and her Team are very professional, well organised and highly efficient. Having been landlords with multiple properties over almost two decades, we have both experienced and endured the service provided by numerous letting agents. We have no hesitation in recommending Bespoke Lettings to any existing or prospective landlords or tenants.

Karen and Robin Moss

The competency and efficiency by which Penny and all at Bespoke Lettings have managed my rental property has been excellent. This was put to the test when our last tenants left the property in a very bad condition, and Penny provided outstanding support to speedily resolve all the many issues this presented. This is a prime example why I choose to have the property professionally managed by Bespoke Lettings.


The Bespoke team and their level of service is exceptional. Regardless of what time of day it is they have always been at the end of a phone to advise, support and fix any situation. My electrics failed late one night - that same night Bespoke organised for an Electrician to make the Emergency call and sort the problem. Nothing has ever been to large or small for them to help resolve.

Bespoke commitment to its tenants is both personal and professional. Bespoke made such a huge difference supporting me as I moved into rented property to live alone for the first time. Every detail was covered no questions unanswered. I felt safe and nurtured in many ways.

A huge thank you to Lisa, Penny and Ryan an exceptional team, the heart of Bespoke. First time tenant since August 2012 and still loving it ....

Rachel Webb

Dan and I would like to thank Bespoke Lettings for making our move both painless and stress free! The process was very straightforward and without doubt Bespoke Lettings have been the most professional Lettings Agent we have ever had dealings with. Penny Bayley has always been quick to respond to any questions we have had and communication has been excellent. We would have no hesitation in recommending Bespoke Lettings to any tenant looking to move to the area.

Lisa & Dan

I would like thank Penny and the team for a faultless service offered over our 14 month tenancy. If there was ever a problem there was always a swift and proactive response. Highly recommend there services to anyone.

Andy Thorburn

I wanted to take the opportunity to thank Bespoke Lettings for the fantastic service that I have received during the 18 months that I rented a property from them. I phoned around several letting agents and was bitterly disappointed until I spoke with Penny & Lisa from bespoke, both of whom encouraged me to view a property that I wouldn’t traditionally have considered. Penny met me at the property, and was extremely professional and thorough – Lisa and Penny were absolutely right , this property was perfect and I remained there until my home was renovated. I met with Penny / Lisa quarterly and if I needed to speak to any of them more urgently they were always on hand to respond quickly and deal with any questions that I had.

I have to say I would thoroughly recommend Bespoke lettings to any future tenants – the experience was seamless !quote close

Well done Bespoke, and thank you again. Shelley

Paul Edwards

I would like to thank you once again for the continuing exceptional service that you and your team provide to me and my clients. The level of care and attention to both the landlord and tenant is of the highest standard. I am rest assured that my property is in safe hands and all required compliance requirements are completed seamlessly each year.

I look forward to continuing to use your services and I have no hesitation in recommending you to clients, friends and family members. Thank you again.quote close

Paul Edwards, Director at Afford Bond Accountants

A massive THANK YOU to you and your team for looking after my flat in Nantwich. The service you provide is very efficient, very friendly and it's a shame more companies (not mentioning any names!) don't have the same approach as you, as it is really exemplary. The only downside now is that I no longer have to contact you – until we decide to be landlords again! Maybe one day!

Wishing you all the very best for the future.quote close

Many Thanks Again, Anna Foulkes

Bryn Latham

Thank you once again for providing such a wonderful service. Your Company not only found and vetted new tenants for our property but the whole process was carried out so efficiently that the bungalow was not empty, for even one day, quite an amazing feat I have to say.

I once again compliment you and your colleagues on a job well done.quote close

Bryn Latham

Thank you to Penny, Lisa and team for making me feel so ‘at home’, not just in my rental flat but on visiting the office initially to sign papers. They were all very hospitable and made me feel very relaxed and excited about my new home. Nothing has been too much trouble for the team and any queries I had have been met immediately with efficiency, (which is a rare treat these days), and I have been updated at all times.

I would recommend Penny and her team to anybody who is considering renting – they are the best I have dealt with in the last few years and I would use them again any time without fail. Thanks, once again teamquote close

I just wanted to thank Penny at her team at Bespoke Lettings for the excellent service while looking for an apartment and throughout my tenancy. Being new to the area I was unsure where to look for the right property but Bespoke were able to find something that suited my needs.

Being a new conversion there were a few small niggles which Penny and Lisa were quick to bring to the attention of the Landlord and were sorted in due course. I would highly recommend their service to anyone seeking a friendly, open and honest letting agent.quote close

Nikhil Gulati

As new landlords, you gave us clear, understandable advice, helping us decide on how best to proceed. As our circumstances changed you helped us adapt and were always at hand. Thank you for your friendly and personal service.quote close


A HUGE thank you to Penny and her team. I felt quite nervous about renting out my first property, you made it feel easy and took all the stress out of situation. You have been the best letting agent I have dealt with; you are thorough and are always more than happy to go the extra mile. You have helped me out above and beyond on numerous occasions, each time efficiently, with such a professional manner and always a happy positive approach.

I wouldn't hesitate in recommending you to any Landlord / Tenant looking for a great letting agent. Wishing you continued success.quote close

As a first time landlord we approached various letting agents for advice. Penny was by far the most professional and guided us superbly on this journey. An eye for details and most importantly fully understood our needs!

She has a huge knowledge of the area and by the far the most flexible person when it comes to arranging meetings.

We were kept posted at all times and both felt that Penny and her team were highly committed to get our property rented.

I'm very pleased with the service and would have no hesitation in recommending Bespoke Lettingsquote close

Fabiola and Graeme

As first time landlords finding the right tenant for our home was the upmost importance to us. The professional service Bespoke Lettings gave us was exceptional, we have never come across this level of service and dedication in the estate agency business, Penny and her team go far beyond what is required of them.

The whole process was made easier as we never had to wait for our calls to be returned as we were kept fully updated on the whole process at all times, any questions which we had were answered very quickly and in a professional manner, the level of customer service you receive from Bespoke Lettings and Penny is second to none.

We can honestly say that Penny is one of the few people we have met in business that delivers on every level, her personal commitment is so refreshing and her dedication to finding you not just any tenant but the right tenant is something we cannot thank her enough for.

Bespoke Letting agents are what every estate agents should try to aspire to, once again Penny “thank you” for all your time and making our move so much easier. quote close

Kind Regards, Stuart & Jackie Gibson

We are now on our fourth rental property over recent years and in different geographical locations. Never have we dealt with such a professional letting agent, who treats the tenant in a courteous and respectful manner. The quality of the properties available is exceptional.

We would highly recommend this service to both local people and those looking to relocate to the area like us. We have been helped with every aspect of our relocation including finding temporary accommodation for the cat!

Not only is Penny highly professional but her team also work to the same standards, including the contracted maintenance staff. You can be sure that messages will be passed on, phone calls returned and emails responded to in a timely manner.

This is a standard that all tenants should expect and receive and that all other lettings agents should aspire to. Our faith in letting agents has been restored!!quote close

From 2 very happy and stress free tenants of Bespoke Lettings

I would like to thank you for the exceptional service that you have provided to me over the last few months. As a first time landlord I was very cautious about letting out my property, but the support and advice that you gave me was invaluable.

The efficient way that you handled and managed the whole process was second to none and I was pleasantly surprised at how quickly you had managed to get the right tenant for our property. The professional way that you selected our tenant and answered all of our concerns along the way was really appreciated.

I look forward to continue to use your services for the foreseeable future and I have no hesitation in continuing to recommend you to clients, friends and family members.quote close

Paul Edwards

As a first time landlord I approached various agents for advice. Penny was by far the most professional and very willing to accommodate our requirements. Based on her knowledge of the local market she was confident we could achieve a higher monthly rental than advised by other agents. The property was let in under a week at the full asking price to what can only be described as the perfect tenants. Maintenance issues have been dealt with efficiently and at reasonable cost. Communications have been excellent throughout and I feel Penny is genuinely committed to achieving the best for her clients. I'm very pleased with the service and would have no hesitation in recommending Bespoke Lettings.quote close


What a breath of fresh air! We have spent a large portion of our lives moving from one place to another and over the years we’ve encountered many letting agents. We are used the standard of service they provide and generally we just grit our teeth and get through the experience as quickly and painlessly as possible. Bespoke however, are a complete revelation. From the moment we arrived at our first viewing to our moving in day, Penny provided an outstanding level of customer service and just made everything so easy. No hidden fees meant that we knew exactly what we were getting and she really went the extra mile to ensure that we were happy and comfortable. We can’t praise them enough.quote close

Mark and Jenny

I would like to say a massive Thank You for Penny and the team at Be Spoke Lettings I required a property a few days before Christmas and this was not too much trouble. Within a week from enquiring and confirming I wanted the property I had the paperwork and the keys to my new place.

When dealing with Be Spoke lettings every phone call I made was returned, every document that I was expecting to be faxed or emailed across was done so on time. Every promise that was made was delivered. I did not have to chase up any paperwork or make any enquiries as to how my application was going, Be Spoke lettings kept me up to date with my application every step of the way. I would not hesitate to recommend them in the future and am very happy with the efforts made to get me in to my new property and the friendly and honest way I was dealt with. Thanks Again.quote close

Jodie Harper

We would like to thank Penny and her team at Bespoke Lettings for helping us move into our beautiful property in Nantwich. We were married last year and moved into our first family home with the help from Bespoke. We have been very impressed with Penny’s friendly and efficient service, her vast knowledge and willingness to help in all sorts of ways. Every phone call or query was followed up very quickly and all concerns are dealt with thoroughly. We are very happy in our new home and would highly recommend Bespoke Lettings to anyone looking to rent in Cheshire. Thank you Penny!quote close

Helen and Tim Mchin

In addition to providing a professional and reliable service Bespoke Lettings were both friendly and accommodation. Their knowledge of the local market and their key to contacts in the community ensured the prompt letting of our property whilst also achieving the best possible price!quote close

Sam and Paul Wilson

I found a first class service at Bespoke from the minute I contacted Penny. In this day and age when customer service can be severely lacking I found Bespoke PROFESSIONAL, they call you back when they say they will, THOROUGH, potential viewers were screened before viewing your property and HONEST, they have years of experience within the lettings business and can help you to get the best deal possible from your property. Having tried other providers who didn't properly vet, didn;t follow up on viewings, didn't return calls, spending lots of time waiting for people to view who never turned up, it was refreshing to find a company who are genuinely interested in your property and getting the right tenants for it. I would highly recommend Bespoke for its personal service, professionalism, commitment and friendlinessquote close

Karen & Per

I decided to use Bespoke Lettings when they started last year. In that time I have been very impressed with the service they have been able to offer me.

As a Landlord with over 20 years experience no other agent has come close to matching the service they provide. Penny Bayley, the principal at Bespoke Lettings whom I have known for some years now, has tailored a service for me that is outstanding and is where I believe the strength of Bespoke Lettings lies. Quality service, efficiency and value for money are the kingpins on which this business is based, but most of all Penny's professional manner mean that the product provided by Bespoke Lettings is very hard to rival.

I have no hesitation in recommending Bespoke Lettings to Landlords of any size and can confirm that their service is first class.quote close

Chris Wrenshall

When we decided to rent out a house we had just bought we were recommended Penny Bayley and Bespoke Lettings by a tenant of theirs and also a landlord. From the moment we contacted her she has been extremely professional and will go that extra mile be it for the tenant or landlord.

Penny made the whole process of renting out our house very effortless for us. She gave us advice on how to present the house and told us about the high standard required to be represented by Bespoke.

Penny is always available for any queries or problems we may have.

We would highly recommend both Penny and Bespoke Lettings to both landlords and tenants alike.quote close

Janet and David Sumner

I have used most of the Property Management Letting Agencies situated along Nantwich Road in Crewe and found Penny Bayley at Bespoke Lettings to be the most dedicated, conscientious and professional of them all.quote close

W Fryer

We would like to commend Penny and her team at Bespoke Lettings. Following a long period of trying to sell our unusual property, we decided to let and chose Bespoke Lettings as we thought they would give us the professional service considered necessary. We chose correctly. Not only did Penny let our property for the full asking price for 12 months, she also helped to negotiate the sale at the end of the lease. Bespoke provide an efficient, personal and very fast service and are prepared to go the extra mile to ensure client satisfaction. We would not hesitate to recommend them to any new landlord.quote close

Paul and Mary

I am writing to congratulate you on your first year of business. As you are aware upon your launch of Bespoke my wife and I transferred all of our properties to your new company, this was because of the first rate service that you have always given us in the past. I would also like to state that the service and knowledge that you have on board is second to none.

We both wish you well for the future and hope that other landlords use your expertise and service.quote close

David and Gillian Evans

As a first-time landlord, I was very impressed with Bespoke's service, as they guided me through the letting process smoothly, were on hand to help out with readying my property and found tenants for me with astonishing speed. Many thanks to Penny and the team for helping me out!quote close

Martin Quinn

Having rented a property through Bespoke Lettings we have found their approach from the very start to be professional, courteous and thorough. Any issues arising are handled deftly and the right result for both parties achieved. We would, therefore, have no hesitation in recommending them wholeheartedly to any potential tenants or landlords.

Phil and Ann Canning

The service is always friendly, efficient and helpful whether it is during working hours or out of hours. Any query or message left is responded to rapidly. Advice given is useful and based on experience. I would not hesitate to recommend Bespoke Lettings.quote close

Penny Friend

My husband and I relocated to Cheshire in June 2010 and have been renting a property through Bespoke Lettings, Crewe. We have found Penny and her staff to be courteous, helpful and professional at all times and would most certainly recommend Bespoke to anyone looking for a property to rent in the Cheshire area.quote close

Sandy and David Holmes

To everyone at Bespoke Lettings, thank you for all the hard work you have done on our behalf during the past year. It has been a pleasure to work with you all, particularly Penny, whose friendly, professional manner, total dedication and wealth of knowledge has taken the headache out of being a landlord. Everything relating to the letting was extremely well managed, from the initial property viewing to the tenancy agreement, nothing was too much trouble and letting from beginning to end was so easy. We would recommend Bespoke Lettings to anyone wanting to rent their property and look forward to working with you in the future.quote close

Dave and Jacky

Firstly I would like to congratulate you on a very successful first year.

It has to be said that it really couldn't be timed you setting up just as I was looking for a letting agent. As a first time landlord everything was made very easy right from the start. I didn't have to worry about a thing. I was exceptionally pleased with the speed at which a tenant was found who literally moved in the day after we finished work.

Once again well done and keep up the hard work.quote close

Rachel Mackay Millar

Bespoke Lettings - Tailor made specialist property management, residential lettings and relocation experts

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